Frozen screens, echoey audio, and login errors shouldn’t derail your education. After supporting thousands of online students at Paris American International University (PAIU), we’ve compiled foolproof fixes for the most frustrating tech glitches.

Quick Fixes for Top Problems

1. “My Microphone Isn’t Working!”

• Try this:
  • Right-click the speaker icon → “Troubleshoot sound problems”
  • Check mute buttons (yes, really!)
  • Restart your browser

2. “The Video Lecture Keeps Buffering”

• Fix:
  • Lower resolution to 480p
  • Use Ethernet instead of WiFi
  • Close other tabs (especially Zoom/YouTube)

3. “I Can’t Upload My Assignment”

• Solutions:
  • Rename the file (remove special characters like # or &)
  • Convert to PDF if format isn’t specified
  • Try incognito mode

Preventative Maintenance

🔹 Weekly: Clear browser cache (Ctrl+Shift+Del)
🔹 Monthly: Update your OS and apps
🔹 Always: Keep a backup on Google Drive

PAIU Lifesaver

*”When Zoom crashes mid-class, I join from my phone as backup.”* — Raj P., PAIU MBA

When to Call IT

If you see:
❌ “Blue screen of death” errors
❌ Hardware failures (overheating, broken keys)

For everything else—bookmark this guide!